Greetings all;
Got my monthly E Bill today and noticed that I'd been charged for some calls made during the last month. As I'm on the Talk Unlimited package and recently been tickled for the 08 service, I was put out to discover the charges.
Upon querying this with VM I discovered that a few times I'd checked my phone for calls using the 1471 option and then pressed 3 to return the call. I couldn't believe what I was told - I had been charged for the connection and irrespective of what (cost saving) package I was on it made no difference - WHAT!!
What really galled me was that the VM rep was not prepared to refund me for something I was totally unaware of. This is the kind of lowlife stunt that I would expect (rip off) BT to pull not VM -
Not impressed and very disappointing!
Si thee
