Thread: Any help please on dead phone?
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Old 25-09-2011, 18:00   #2
nodrogd
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Re: Any help please on dead phone?
With all equipment disconnected from the extension sockets, unscrew the faceplate on the master socket. The faceplate will come right away, and on the corner of the backplate is a test socket. Plug your phone into that and see if there is a dial tone. If there is not, and I expect there won't be, the problem will either be the switch at the exchange (a 10 minute job) or a faulty drop cable. If it is the drop cable it is usually not an immediate fix unless the engineer can find another working pair in the same cable.
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