Quote:
Originally Posted by Phil136
Is there anyone here that works for VM or knows of a phone number so I can speak to someone in the UK that may be able to sort this out for me?
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how do you know it wasnt the uk you were through to? the call centre i work in over 1/4 of the people in it are indian. there only is the 1 number though. what light on the modem is flashing? sometimes it doesnt matter if its a "uk" agent you speak with, theres some things agents cant fix and it needs a tech no matter how much you complain. at the end of the day, if it requires a tech to fix it then theres nothing the agent can do but book a tech. dont know if your ntl or telewest but if you have a motorola modem then if its a recieve or send light flashing its a straight tech if there are no outages in the area, nothing any agent can do to fix the problem.