[peaksoft]

I'm already with Virgin, paying £15 for 300 minutes/300 texts.

So when I read about the £10 offer for the same package for NTL customers on Saturday night, I called Virgin.

They said I had to call back on Sunday, as only customer services, and not sales, were working.

On Sunday, sales took me through everything, then asked for my NTL account number, the only record of which was 100 miles away. My phone number wasn't enough.

So I rang NTL customer services to get my account number (at 10.15am) only to get a recorded message saying that customer services were open only from 9am on Sundays. It seems they were, in truth, closed all day on Sunday.

And the offer expired at midnight.