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Old 18-09-2008, 15:12   #3
wall4856
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Join Date: Sep 2005
Age: 67
Services: Sky HD/Sky Broadband Max/Sky Talk Unlimited
Posts: 20
wall4856 is infamous around these partswall4856 is infamous around these parts
Re: The Recovery of your disconnected Virgin Media equipment

Quote:
Originally Posted by Kymmy View Post
A verbal command from CS/retentions/billing is hard to hold up as a legal instruction, the fact that the equipement is VM's and that they now want it back within a reasonable amount of time is reasonable.. I know that they rarely have asked for it in the past but as the written contract states it is their equipment.
That may well be true but why are the Virgin CS/retentions/billing telling ex customers to dispose of the equipment? and it was on more than one occasion and from different reps, even as in my case the equipment is old NTL equipment which i'd had for years.
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