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Old 20-10-2017, 20:29   #12
Taf
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Re: Are VM frontline staff now discouraged from escalating customer issues?

Quote:
Originally Posted by RichardCoulter View Post
Sounds like VM are now adopting the same attitude as banks ie We won't help you and you can like, lump it or go to the regulator, whilst knowing full well that lots of people won't do so for various reasons.
I am worried that if I do take it to CISAS, VM will use it as an excuse to cut me off.
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