View Single Post
Old 20-10-2017, 19:27   #5
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 10,054
RichardCoulter has disabled reputation
Re: Are VM frontline staff now discouraged from escalating customer issues?

Quote:
Originally Posted by Mr Banana View Post
Same here, although I do tend to be respectful to them.
I should hope that you do!

However, as someone who has been involved with CS for most of my life, a professional should be able to handle all the different types of people that the public are.

The woman I was initially speaking to had to be corrected for her lack of respect/maturity as on two occasions she tutted and sighed.

The complaints team have said that they will deal with this and adequately compensated me for the various issues I encountered with both CS and loss of service. The man I subsequently spoke to couldn't have been nicer and more helpful.
RichardCoulter is offline   Reply With Quote