[BenMcr]

That term has always been there, and Virgin Media will always send out some form of price change notification where it affects a customer to the registered contact details.

However there many factors that can mean that a customer doesn't see the notification. From people not reading what Virgin Media sent, to not ensuring Virgin Media have the correct email or contact postal address, to the postal service losing the post, or an email ending up in SPAM folder.

So it's a prompt to say that people should also check their bills and speak to Virgin Media if there is change they want to query.