Quote:
Originally Posted by Rankrotten
On a similar note I am just down the road in Glasgow G14 and have been experiencing faults, timeouts and no connection on a VMNG300. Service status page lists the ticket number F002062248 "loss of broadband service" service until 4th August...
Not good enough.
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This is just tosh. Either you have a local issue affecting your client and domestic/office connectivity or it is a wider network problem. Either way Virgin has to sort it in hours/days not weeks.
What I struggle with is how an organisation of Virgin's apparent scale and [quote] sophistication [endquote] manages so successfully to avoid releasing any details of its network status and outages, region by region. Customer call centre staff are either instructed not to admit knowledge of network and server faults or genuinely have no information.
Someone somewhere must know where all the dots join up but Virgin seems to keep them well out of sight. You couldn't run a railway or an airline on this basis.
LLM