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DaveDodd · 11-06-2010, 00:01

Well I'm in the CR3 area and am only getting 0.14Mbps on my 50meg service.

I did call the Indian call centre...expecting to be asked to turn the modem on and off and blah blah blah...but after being put on hold for a few mins I was told that there is a fault in my area...they didn't know any details of the fault or when they expected it to be fixed...it was suggested by tomorrow morning.

I would have refused another Engineer had they tried to book one...a few weeks backs I just gave up and agreed to an engineer knowing full well it wasn't a fault with the modem...the engineer turned up..."yup modem is fine" he had already been to several other customers that morning with same fault.

Seems most of us on here know more about technical side of our equipment than these call centres...so annoying you can't actually speak to someone who knows what they are talking about.

11-06-2010, 00:01	#5
DaveDodd Inactive Join Date: Jun 2010 Location: UK - Surrey Services: VM 50Mb, V+ HD Box (x2), Sky HD Box, VM & BT - Phone Posts: 5	Re: Area Fault? Well I'm in the CR3 area and am only getting 0.14Mbps on my 50meg service. I did call the Indian call centre...expecting to be asked to turn the modem on and off and blah blah blah...but after being put on hold for a few mins I was told that there is a fault in my area...they didn't know any details of the fault or when they expected it to be fixed...it was suggested by tomorrow morning. I would have refused another Engineer had they tried to book one...a few weeks backs I just gave up and agreed to an engineer knowing full well it wasn't a fault with the modem...the engineer turned up..."yup modem is fine" he had already been to several other customers that morning with same fault. Seems most of us on here know more about technical side of our equipment than these call centres...so annoying you can't actually speak to someone who knows what they are talking about.