Arthur,
Please listen to other posters on this forum for advice and check out this link -
http://shop.virginmedia.com/existing...ox-prices.html and you can clearly see that as an existing customer you get the "activation" fee of £49.95 waived and a £5 monthly charge. Then further down the page it states -
*Installation fee of £49.95 applies. Additional box fee of £6.50 per month may apply. Our TiVo box is not available on our TV M service. Customers on TV M will need to upgrade to TV M+, L or XL.
However, like others have already said, if you can provide a link to the page on the VM website that confirms both charges are waived like you claim, then please post it.
The only offers I can see where both charges are waived are for new customers taking a new bundle such as -
http://shop.virginmedia.com/content/...-tvmp-bbl.html
Now if you are out of contract, you could always try ringing retentions (the option for thinking of leaving us) and say that you'd like one of the new customer offers and see what they can do for you.
Superblade