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Old 11-10-2017, 16:11   #21
Mythica
cf.geek
 
Join Date: Dec 2013
Posts: 956
Mythica has reached the bronze age
Mythica has reached the bronze ageMythica has reached the bronze age
Re: What broadband will I be able to get?

Quote:
Originally Posted by Kushan View Post
No refund if wifi is the cause of the slow speeds / oversubscription. Virgin is only responsible for what comes down the coax - if it's full speed up to the hub (and thus wired) then you're not entitled to any kind of discount.

The point is that a wifi test isn't enough to prove Virgin is responsible for the slow speeds. You must do a wired test.
That simply can't be true though. They offer a hub that can run WiFi, they offer a TV box that runs WiFi and even some customers don't have the technology to run wired speed tests and can reach full speeds of 200/300/350Mb. As the supplier they can't then just simply do nothing. I understand the limitations of WiFi but some people can't do a hard wired test. It's got to be said, I did mention oversubscription which would be VMs fault.

---------- Post added at 15:11 ---------- Previous post was at 15:09 ----------

Quote:
Originally Posted by pip08456 View Post
ISP's do not support WiFi so only if the problem can be replicated with a wired connection.
I was simply pointing out when someone said no refund if on WiFi which isn't technically true.
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