[tweetiepooh]

People tend to congregate to forums because they have issues so there is an inherent bias against products/vendors. (Now I'm not saying this isn't warranted or the issues aren't major.)

What is hard to judge is what percentage of users are experiencing issues and how that issue affects the majority of users. Abstracting an issue - say a car has round indicators while others use square. There could be a vocal minority complaining about the shape of the indicator and how it spoils the look of the car while the majority don't care as they can't see it from inside and as long as the right one flashes when needed that's what matters. Of course if it was shown that round indicators have some inherent weakness that square doesn't there is more of a case and if sufficient people find that weakness unacceptable the maker may need a rethink, but it's not simple to move from round to square (or visa versa) and keep everything else running while changeover happens.

Same is true for BB. One vendor may be weak in an area important to you but if the majority don't care the vendor is unlikely spend resource unless that area is indicative of some other issue that will need to be fixed. And any fix can be complicated, you may fix for some then break something else for others. All vendors have issues and most are trying to sort out issues but within budgets and technical challenges that can be very complex.