Cable Forum - View Single Post - Business Line

deans · 04-07-2011, 16:17

Thanks Rob.

The service transition (Residential to Business) was on 18th May. The original Business Number (that we wanted moving) was operable until ~ 7th June. We discovered there was an issue on the 22nd June when we raised the concern with VM. Service was restored today, after calling everyday to try to get it resolved. So, it took 8 days to fix (six business days).

We did have an out-going line on a 'temporary' number which is why we didn't realise sooner that there was an issue. (Other than realising there were no / few calls, but put this down to holiday season.). Didn't occur to us the incoming number would have changed! We finally logged the call because we lost the service in its entirety (no incoming or outgoing line, Business or temporary.

When they restored the service, they restored the temporary number not the original business number. It has taken a week of complaining to get the business line back up. Virgin stated today that it was "a comedy of errors" on their part that caused this issue; something amiss with the paperwork. Regardless, one really expects more from a Business service. Its probably been some of the poorest customer service I have ever experienced.

04-07-2011, 16:17	#3
deans Inactive Join Date: Aug 2009 Posts: 4	Re: Business Line - Compensation for 3 week without service Thanks Rob. The service transition (Residential to Business) was on 18th May. The original Business Number (that we wanted moving) was operable until ~ 7th June. We discovered there was an issue on the 22nd June when we raised the concern with VM. Service was restored today, after calling everyday to try to get it resolved. So, it took 8 days to fix (six business days). We did have an out-going line on a 'temporary' number which is why we didn't realise sooner that there was an issue. (Other than realising there were no / few calls, but put this down to holiday season.). Didn't occur to us the incoming number would have changed! We finally logged the call because we lost the service in its entirety (no incoming or outgoing line, Business or temporary. When they restored the service, they restored the temporary number not the original business number. It has taken a week of complaining to get the business line back up. Virgin stated today that it was "a comedy of errors" on their part that caused this issue; something amiss with the paperwork. Regardless, one really expects more from a Business service. Its probably been some of the poorest customer service I have ever experienced.