Cable Forum - View Single Post - More VM Jobs could be lost to the Philippines.

weenie · 08-11-2017, 09:47

I do not mean to offend anyone but this is just my opinion and experience with VM and call centers.

I do think being able to make yourself understood is necessary don't get me wrong I do feel sorry for them simply being it must be extremely for both parties when both parties cannot understand what each other is saying.

Maybe it's me and maybe I have a strong Scottish accent that they have difficulty with example if you have a strong regional accent then maybe they are going to have trouble understanding you as that seems to the problem I have.

I do wonder if they have difficulty with other regional accents or is just me?

I just feel most of the time when I get through to them we seem to be communicating in a different language to each other with very little understanding of how to rectify the problem due to the lack of understanding of both accents.

I personally find this extremely frustrating and tbh it is not very good for customer relations. I may be selfish but when I phone with a problem to customer services I do expect to get some sort assistance maybe I'm asking too much or being selfish here to expect this

I do not think they lack intelligence nor do I think that they are idiots but what I do think is both parties must find the experience of not being able to understand each other fully, very frustrating and that is not good for both the customer or the business. I do find them very polite when they say sorry Mam I do not understand or Oh I'm sorry Mam that is not correct.

I fully appreciate that these call centers are needed at times but did it not use to be that offshore take the calls out of hours, plus any overflow during the day.

Lately it just seems impossible to get through to a UK call center that's all.

08-11-2017, 09:47	#13
weenie Believe in yourself ... Join Date: Dec 2013 Location: Here & there ... Services: tv phone mobile broadband V6 and tivo. Posts: 5,252	Re: More VM Jobs could be lost to the Philippines. I do not mean to offend anyone but this is just my opinion and experience with VM and call centers. I do think being able to make yourself understood is necessary don't get me wrong I do feel sorry for them simply being it must be extremely for both parties when both parties cannot understand what each other is saying. Maybe it's me and maybe I have a strong Scottish accent that they have difficulty with example if you have a strong regional accent then maybe they are going to have trouble understanding you as that seems to the problem I have. I do wonder if they have difficulty with other regional accents or is just me? I just feel most of the time when I get through to them we seem to be communicating in a different language to each other with very little understanding of how to rectify the problem due to the lack of understanding of both accents. I personally find this extremely frustrating and tbh it is not very good for customer relations. I may be selfish but when I phone with a problem to customer services I do expect to get some sort assistance maybe I'm asking too much or being selfish here to expect this I do not think they lack intelligence nor do I think that they are idiots but what I do think is both parties must find the experience of not being able to understand each other fully, very frustrating and that is not good for both the customer or the business. I do find them very polite when they say sorry Mam I do not understand or Oh I'm sorry Mam that is not correct. I fully appreciate that these call centers are needed at times but did it not use to be that offshore take the calls out of hours, plus any overflow during the day. Lately it just seems impossible to get through to a UK call center that's all. __________________ A smile is a curve that sets everything straight.