[Osem]

The wife's away for a while seeing friends in the EU and trying to use her new MotoG5 coupled with her Virgin PAYG SIM. This has been working flawlessly in the UK for a few months but she first had to get her old SIM changed to a nano sized 4G enabled version before she could use it in the Moto. In the past she's used her old phone/payg sim with no issues and on arrival in the country concerned always received a text message confirming that a new network had been accessed automatically and how much the charges would be. This time no such thing happened and she's struggling to get onto a network at all so she can roam for data as well as make/receive calls, texts etc. So far I've told her to make sure her data connection is set to 'on', data roaming is set to 'on' then do a search for available networks and select a 4g if she can find one or 3g if she can't, changing the preferred network type setting as required to show which are available. So far she's having no luck and I'm wondering what else she could try.