[RichardCoulter]

There are lots of stories of people being offered the Earth, then when nothing happens, they call again to be told those infamous words "we have no record of that" or "there's nothing to say that in the notes".

When it's pointed out that they say that the calls are recorded, remarkably, these type of calls are always unobtainable or weren't recorded for some reason​.

A petition is a good idea, it might embarrass them into sorting this out.