Cable Forum - View Single Post - 30M Really rubbish connection. India says everything's ok

Risco · 22-04-2012, 21:42

Ring back and demand to speak to manager in a UK call centre and tell them you refuse to deal with India. They will put you through to UK. Once there you should be through to the awesome ( Glasgow ) call centre. When there ask them to check the SNR on the NETWORK ( not your modem ). It should be over 20, if it is anything less ( in my case mine was 11.5, which denoted a serious issue ) then they HAVE to fix it. The lower the SNR, the quicker they will fix it.

22-04-2012, 21:42	#11
Risco Inactive Join Date: Sep 2009 Location: Maidstone Services: VIP; BB XL; TiVo 1TB; V+HD Posts: 674	Re: Really rubbish connection. India says everything's ok Ring back and demand to speak to manager in a UK call centre and tell them you refuse to deal with India. They will put you through to UK. Once there you should be through to the awesome ( Glasgow ) call centre. When there ask them to check the SNR on the NETWORK ( not your modem ). It should be over 20, if it is anything less ( in my case mine was 11.5, which denoted a serious issue ) then they HAVE to fix it. The lower the SNR, the quicker they will fix it.