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Old 02-06-2007, 17:31   #5
buckleb
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Join Date: Apr 2006
Location: Sawbridgeworth
Services: Vivid 200 Tivo 500GB
Posts: 366
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Re: Virgin Mobile - end of Contract

Just a small update.

I rang 789 to find out what my options were, in more detail, and they are:

Continue with my 300+300 tariff, using the existing phone, and the price goes down to £20 a month.

Continue with the 300+300 tariff, but continue paying £25 a month. This includes another 'free' phone.

Stop the account but continue using the phone without a tariff, and get charged 'standard' rates for calls and texts.

Stop the account and convert to PAYG.

Stop the account and switch to the VM exclusive £10 for 100+100 deal which replaces the current 300+300 deal on Monday.

The last 2 options are the ones we're looking at (we're quite happy to stay with Virgin), and we're leaning towards the 100+100 tariff which is still more than my wife manages to use in a month! We will be able to keep the same number, even if we get sent a new SIM card (we just have to ask for it).

The customer service rep was very helpful and I received a confirmation of cancellation, by text, almost right away.

A sales rep is going to call me next week to find out what we want to do and how they can help us do it.
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