Quote:
Originally Posted by Dephormation
Complain to the ICO... BT need to explain why data submitted on that contact form (including names, emails, account numbers and other PII) is passing through Phorm's hands when they have categorically assured customers and the ICO that would not happen.
And explain why they are still referring customers to that site from BT.com.
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All you have is a helpdesk referring (probably automatically) a query about a product to the supplier of that product for a response and then passing that response back to you. Look at the headers - it is clear that this is what is happening. What is not clear is what is being done by phorm with any personal information they get in the email sent to them - and we dont know if there is any at all - but this is exactly the behaviour I would expect from any large company helpdesk. So as I said earlier, you can ask BT and/or phorm what personal data there is and what they do with it but don't expect an honest reply any time soon. Good luck with the ICO if you are so minded, my view is that you are tilting at windmills here.