Thread: Call Centres
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Old 13-02-2011, 13:15   #30
Peter_
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Re: Call Centres
Quote:
Originally Posted by Nopanic View Post
The process (yeah I know) was to refund to the bill of the person with the fault. For the cost of 25p per minute ..

You think you had it bad .. the welcome that had to be said by the poor agents every time was crazy ..

Hi Welcome to Virginmedia your speaking to ____, just before I help I just need to let you know this call cost 25pence per minute plus 10p to connect, calls from mobiles and other networks may vary, if the fault is found to be with Virginmedia we will refund the cost of this call. Can I take your name please.
NO!!!!!!!!! please delete it I cannot bear to see that in black and white again.
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