30-09-2011, 15:59
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#1
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 45
Posts: 13,996
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Virgin Media Closing Albert Dock
So sayeth El Reg.
Quote:
Virgin Media is closing its outsourced call centre in Albert Dock, Liverpool, and "consolidating" its operations by shifting to an existing site in Swansea.
The telco said it hoped to "create a new in-house centre of excellence for customer management in Swansea".
VM's two sites are run by IBM and its contract partners Adecco and Manpower.
Staff at the centres are being told this afternoon about the Albert Dock closure and the move to Matrix Court, Swansea.
The headcount at the Liverpool office currently stands at 435 contractors, while Swansea has 680 people on its books.
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