Re: mis-selling by Virgin Media, new 12 months contract via back door
Quote:
Originally Posted by BenMcr
The 'service' as defined in the Terms and Conditions is either the whole of the phone, TV or Broadband
The £1.50 Talk Plan is a Customer Relations offer, and as such recontracts the phoneline to a new 12 month term. This should have been made clear when they offered it to you.
|
Thanks Ben. (to the OP: BenMcr works for VM, as stated in his profile)
Any thoughts on what the rules are on when the 7 day period starts (given that the OP has a letter stating it's upon receipt off the letter)?
__________________
Remember kids: We are blessed with a listening, caring government.
|