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Originally Posted by Mick
The hang up is that it is unprofessional to communicate such changes via text - I don't know how many more times I can say this and as I have already pointed out - its pointless sending out a letter, after they have sent the text, it's just a waste of paper and ink.
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I accept that maybe they should have done it the other way round, and I shall mention that when I can so they look at it in future.
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They send out paper bills as I get one every month.
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OK, I don't cos I'm on PAYG with them and as it is more like a PAYG SIM than a contract SIM i though it was the same.
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You are missing the point - No company who changes a massive aspect about their services, should be communicating this change via text and a rather vague one at that.
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But the message also has a weblink in it, which has the details in full.
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Originally Posted by Jefferson T
Do you think that's true in all cases?
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Of course I don't but what else would you want Virgin to do? They have written to all customers (in two forms) and posted a website.
Physically phone up every customer and tell then? Then you would have people posting on here going "I've recieved a phone call of this bloke, is it genuine? I didn't give Virgin permission to phone me!"
At some point there has to be an expectation by a company that customers are going to read what they send them