[BenMcr]

I just don't see what the big hang up over the text is as long as that isn't the only communication they have sent.

I didn't think Virgin Mobile sent paper bills out, so most customers would be used to other communication methods.

As it is, they have sent a text, sent a letter AND put up a website. I don't see how covering all the avaliable communication methods is a BAD thing

For customers who don't read the text, they get it in writing.

For those who don't read the letter, they get a text.

For those customers who don't read the text OR the letter, well then that is their fault

Also there are probably alot of people who have the SIM but aren't the registered account holder. Therefore it could be the son/daughter that has the SIM but Virgin would write to the Dad/Mum. At least sending both, everyone gets the message

---------- Post added at 16:31 ---------- Previous post was at 16:17 ----------

And not to mention if they HADN'T sent a text or done the website you would have people posting on here

'I never got the letter' 'I thought it was junk mail so I threw it away' etc