Quote:
Originally Posted by BenMcr
Would it have been better if the letter came out first FOLLOWED by the text?
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Well the text wouldn't be needed if they sent a letter, seems rather a waste of resources doing both which are they doing anyway - I just think a text informing someone of some bad news or a change of service that results in the removal of a feature, is not the proper way to communicate on a professional level.
I used to recommend lots of people to Virgin Mobile as their customer service was up to good standards but this sorry state of affairs has left a bitter taste in my mouth that I am not bothered if I have to pay that bit more on another provider.