Quote:
Originally Posted by Mick
This I find completely unacceptable - A text is not the correct way to deal a blow, a change to service to the customer - its a bit late them now sending the letter, waste of a tree don't you think? Now that I and others have been told in such an inappropriate and stupid manner.
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Would it have been better if the letter came out first FOLLOWED by the text?
The website on the text is here btw
http://www.virginmobilepeople.com/300300/
And just to point out how other companies do things. I'm with be internet. Recently they changed their terms and conditions. I have had no written confirmation of this at all. What I did get however, was an e-mail with a copy of the terms attached and a text saying they have changed the terms and conditions.
So Virgin Mobile are not unique in using texts in this way