Quote:
Originally Posted by Mick
I want efficient and effective means of communication - a text doesn't cut it for me, I find it lacks professionalism thank you very much and I am entitled to feel aggrieved by it.
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I have yet to get this text, but what irritates me is that I am lucky in that my phone can / will read it out to me.
Some people may well not have that on their phone.
Also every time virgin change something like this they don't inform me in a format I can access, which they should as they know about my disability (I get large print bills alreaday).
I don't find a text a very good way of informing people at all.