Yes I do!
But luckily for me it's for one of their good stores. Creative are unlikely to just swap it, unless their warranty is 2 years? In a way you having a coverplan is a good thing. If the player only has a 12 month warranty and you'd bought it elsewhere, like Dabs.com or Overclockers, then you'd be stuffed, they wouldn't swap it. I'll check at work (or I can phone them if you can give me the product number and model), then if it code 5 you can have my name and march down to your store and get it replaced! (What store is it, I could check stock for you too!).