I was not impressed before, trudged through the snow/slush/blizzards to Argos to buy a suitcase (NYC here I come
) and was told I couldn't collect from the back door for "health and safety reasons"
Did they seriously expect me to trudge through the snow with a really heavy box to get back to my car. Yes they did
Quick chat with the manager and they said they would on this occasion. Gee thanks very much.