Re: Retentions Deals - Text from Customer Relations?
I would always try the friendly route, but that's me!.
I would call and explain that you feel it is too expensive and that you need to try and cut costs and see if they can offer you anything.
if you've been with them a long time they really won't want you to leave, give them a call and ask, select the option 'your thinking of leaving us'.
Hope you get on okay.
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