Thread: Tivo V6 Virgin Media V6 - Powered by TiVo(new STB)
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Old 01-02-2017, 07:37   #2756
OLD BOY
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Join Date: Mar 2008
Location: Wokingham
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by mparker42 View Post
Just had 2 V6 boxes installed. About 20 minutes before the engineer turned up my wifi went off. He turned up and wanted to change my HUB 2 to a HUB 3 as apparently I needed this. he got on his phone and talked to his control who told him there was nothing about a modem change so the engineer plugged it back in. He then asks me if I'm having internet problems. I told him that it went down around 20 minutes before he turned up. He then tells me someone is working at the cabinet at the bottom of my street. He then jumps in his van to see them and 10 minutes later he returns, installs the V6 boxes and tells me that they should be finished soon and it should all come on. He leaves and I have no working internet or tv service. I'm not very impressed.


Also should he have provided me with new remote controls? He said we could use the old TiVo ones we has but I would have expected new remotes.
Are you connected now, MP? If not, get straight on to Customer Services and explain what's happened.
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