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Old 18-01-2017, 14:44   #2708
OLD BOY
Rise above the players
 
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by OLD BOY View Post
Thank you, everyone, for your constructive comments.

Tried to access the bedroom box from my lounge Tivo again today - same problem. Then a message came up on screen saying that there may be a problem with my network connection between the boxes, or the Tivo may have become unplugged (V423). So I checked both boxes and found that the lounge Tivo lead could be pushed in a bit further. The bedroom Tivo was fine.

On attempting a third try after that, it connected and now it seems to work perfectly! My happy bunny status has been restored!

I am loving these boxes - such a huge improvement on the older Tivos.
UPDATE: The problem returned, so I rang VM and was put through to their Swansea office. They identified the cause of the problem - my router was indeed set to 2.4 - they re-set it for me at 5G and I am reassured everything should work fine when the network settles later this afternoon.

My grateful thanks to spiderplant, who identified this problem, and those I've spoken to at VM today. What a helpful team - we are lucky to have them working for us!

---------- Post added at 14:44 ---------- Previous post was at 14:43 ----------

Quote:
Originally Posted by jb66 View Post
Maybe not, what hub are you using, if a 2ac please check they are both connected to 5G
Spot on, jb, you identified the cause of the problem correctly!
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