Quote:
Originally Posted by RichardCoulter
Too slow  , unless the new update has worked!
Exactly, they really don't do themselves any favours do they.
Well, over an hour has passed and no engineer phone call or visit as promised.
I'll ring them one more time. If it's not sorted to my satisfaction, i'll be looking for some answers and something by way of an apology.
If not, i'll cancel (as per my legal advisor I informed them that I would not be entering into a new contract until I was fully happy with its performance, which VM have accepted).
After my experience today, i'd urge others to do the same  |
You don't need a legal advisor lol, that is what "cooling off" periods are for
They are designed to give you time to pull out without penalty if you feel the service isn't right for you.
What something as an apology would you accept? Not sure they will give you anything considering you have a V6 box before launch, mate :-)