Quote:
Originally Posted by devilincarnate
Sorry should have said that we were advised to to say that it is a guideline and will not show any call charges that will be pending, That is why we were told to tell the cust to cancel the DD and wait for the final bill.
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But still, to take out an amount that you have not notified about within the notification period is not valid (unless it's a fixed amount) and the customer can correctly use an indemnity claim to get it back