Quote:
Originally Posted by bokkie
If you click on to order it, when you review your order there is an L next to it. Which in my language stands for large.
And the customer service agent called it Large as well.
---------- Post added at 18:34 ---------- Previous post was at 18:33 ----------
Copied from their website
Summary (18 month contract unless specified)
One off cost Monthly cost
Broadband L
£14.50 £7.25 for the first 6 months
Phone M
Extras
Virgin Media Super Hub
Virgin Phone line
Virgin Phone line
£13.90
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You signed up for 10mb. The fact that they have restructured and renamed is nothing to do with it, because you are getting what you signed up for.
As qas says, you will get a free upgrade eventually, and then you will be getting more than you signed up for.
And as Sherlock Holmes said:
Quote:
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You cant really expect them to advertise in the middle of March that all new customers should wait 2 weeks before signing up so they get a better deal. No one would sign up for those 2 weeks then would they.
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---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------
Quote:
Originally Posted by bokkie
It's not the offer I'm disputing. I signed up to large broadband.
Large broadband is now 3 times the speed and I'm stuck on 10 mb, which no longer exists on their website.
If I signed up 2 weeks later I would have had the same deal, just with 30 mb.
Has my package now been rebranded to extra small?
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You signed up to 10mb, and that's what you have got
