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Jinxey · 02-04-2012, 11:51

Just called Virgin Media on "thinking of leaving", what a waste of space the lady was that I talked too. Explained that I am on 10Mb and that I see new customers are getting 30Mb for the same price and that I wished to upgrade.

The lady claimed that 10meg was the lowest package available and that if I wanted to upgrade any further then I would have to go the 60Mb package which would cost me £5 more and that they can only upgrade me to 30Mb if "like" I took a phone line as well... (Wierd I didn't see that in the announcement).

Didn't even say I could if I paid for a new super hub or went in to a new contract. Would have been more than happy to go into a new contract as mine finished a few months ago. Seeing as infinity shall be here next month it is looking a lot more tempting if the price is right.

02-04-2012, 11:51	#84
Jinxey cf.member Join Date: Jul 2011 Location: Newport, South Wales Services: 150Mb Posts: 58	Re: Virgin Media revamps its bundles Just called Virgin Media on "thinking of leaving", what a waste of space the lady was that I talked too. Explained that I am on 10Mb and that I see new customers are getting 30Mb for the same price and that I wished to upgrade. The lady claimed that 10meg was the lowest package available and that if I wanted to upgrade any further then I would have to go the 60Mb package which would cost me £5 more and that they can only upgrade me to 30Mb if "like" I took a phone line as well... (Wierd I didn't see that in the announcement). Didn't even say I could if I paid for a new super hub or went in to a new contract. Would have been more than happy to go into a new contract as mine finished a few months ago. Seeing as infinity shall be here next month it is looking a lot more tempting if the price is right.