Quote:
Originally Posted by andrewstevenson
I put it on the virgin forum, have you noticed sometimes net works on comp other times fails
---------- Post added at 10:13 PM ---------- Previous post was at 10:09 PM ----------
Dont worry about the caps. I'll call network number and tell them that we know the issue is in the postcode and also log it with virgin customer services and what shocks me is they denied a network fault yesterday
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generally the problem is whena cusotmer phones up witha problem the agent on the otehr end of the phone can only check your conenctiona nd check a few thigns witht eh ubr etc, but unless there is something obvious the agent can see witht eh ubr they generally have to think it is local ie yoru conenction and with low upstream power levles i would think myself that is what it is, but wiht other being affected and posting about i would say netwokr but either way due to virign policies the agent would need ot booka tech so it can be cancelled when 5 or mroe techs are boo for the same area to ideintify a network fault