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Pipster · 22-12-2011, 19:35

Well never heard anything from Virgin regarding the phone despite being promised updates via text etc.

They are claiming the phone has suffered water damage. I know it hasn't. Tried to argue the case on the phone today with tech support but no joy. I can 100% say it hasn't suffered water damage at all. He tried to say that it could be caused by using the phone in the rain, it could be due to condensation. This is a total joke. To them every phone could have the potential to suffer water damage.

Feel like I'm being shafted here with it and going to email neil berkett as refusing to let this die.

I think this is going to be the end of my dealings with Virgin Mobile and Media!! So angry about this.

22-12-2011, 19:35	#6
Pipster Inactive Join Date: Jun 2011 Posts: 41	Re: Warranty on VMobile Handsets Well never heard anything from Virgin regarding the phone despite being promised updates via text etc. They are claiming the phone has suffered water damage. I know it hasn't. Tried to argue the case on the phone today with tech support but no joy. I can 100% say it hasn't suffered water damage at all. He tried to say that it could be caused by using the phone in the rain, it could be due to condensation. This is a total joke. To them every phone could have the potential to suffer water damage. Feel like I'm being shafted here with it and going to email neil berkett as refusing to let this die. I think this is going to be the end of my dealings with Virgin Mobile and Media!! So angry about this.