Quote:
Originally Posted by bellydancinggirl
Hi. I've had a nightmare with Amazon.
I STRONGLY advise you to contact the Managing Director directly if you are not getting anywhere with Customer Services.
Contact details are:
Email "managingdirector@amazon.com" - MD is called Brian McBride
Email "resolution-uk@amazon.co.uk" - Executive Customer Relations
I received pretty much instant reponses to these email addresses, but if you do want to write, the address is:
Amazon.co.uk Ltd.
Customer Services
Patriot court
1-9 The Grove
Slough
Berkshire SL1 1QP
Hope this helps someone - please let me know - as it took me three months to get this information!
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Thank you very much I shall certainly try this. So far Amazon has completely ignored all contact methods. I bought a Blackberry which, when delivered wasn't as advertised but I decided to keep it anyway and buy the missing items but then it broke down completely, all within 6 weeks, I have learned from an expert that it was a faulty phone to begin with, Amazon however are ignoring emails and the 'claim' texts that I have sent for the past 6 weeks now and I refuse to give up as this was a much saved for birthday gift and I for one can't afford to throw the money away.
I feel Amazon will continue to ignore my emails til I give up but the phone came with a 12 month warranty so I refuse to let them get away with it.
I shall also never use or recommend them to anyone again!
