I was trying to tell the woman when i was going from 30 to 50 that i all ready had a superhub and an engineer would be wasted and he would not do anything, she then came off with "i understand this is fustrating and it is for me too" i was like wow what? where did that come form? lol then rang cancelations, said about i was going to cancel due to her being rude to me (which she also was) then the english woman was far nicer and understood me completly