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Old 06-02-2011, 12:02  
devilincarnate
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Re: One of a thousand

Said that i would post when i got the reply, so here it is

Dear Mr ,

Thanks for your email, we are always grateful to receive feedback from our customers. I am very sorry that you feel disappointed by our Tivo roll out, I can assure you that we thought long and hard about how best to delight our customer base, and planned our customer communications very carefully. The first customers to get their hands on our new Tivo product was our staff last December, we are now in the process of going out to segments of our customer base and we will continue to do so until April when we open the offer out to new customers. We believe we have developed an offer for existing customers that is very compelling, and is better than the offer being made available to new customers, this is a core principle for us. The only new customers we have approached so far, as you indicated in your email, are some of the Tivo series 1 customers, and this is for some very specific contractual reasons which could not be avoided.



Thanks and regards,

Executive Director
Digital Entertainment
Virgin Media
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