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PSkip · 30-12-2010, 13:17

Can anyone give me some advice on who I can complain to about my treatment with Customer Services on the problem I am having with my monthly bill. Every month for the last six months they fail to apply a £12 agreed credit to my bill. Every month I phone them and after a conversation lasting up to an hour I get an apology with a promise that the error will be corrected the following month, it never is. I have put a complaint in writing but have not got a reply. I wrote to the Complaints Department at Virgin Media six weeks ago. No reply. They seem reluctant to put anything in writing, I received a phone call two weeks ago saying it has all been sorted, just looked at my new bill online and still shows the error. I’m banging my head against a brick wall. Anyone know who I can now complain to?

30-12-2010, 13:17	#1
PSkip Inactive Join Date: Dec 2010 Posts: 6	Virgin Mobile Who can I complain to? Can anyone give me some advice on who I can complain to about my treatment with Customer Services on the problem I am having with my monthly bill. Every month for the last six months they fail to apply a £12 agreed credit to my bill. Every month I phone them and after a conversation lasting up to an hour I get an apology with a promise that the error will be corrected the following month, it never is. I have put a complaint in writing but have not got a reply. I wrote to the Complaints Department at Virgin Media six weeks ago. No reply. They seem reluctant to put anything in writing, I received a phone call two weeks ago saying it has all been sorted, just looked at my new bill online and still shows the error. I’m banging my head against a brick wall. Anyone know who I can now complain to?