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AndyCambs · 21-12-2010, 19:30

I remember booking a vacation for a family group many years ago. The confirmation, final invoice and tickets all showed the same flight departure times (which incidentally would have been read out to them at the time of booking).
They arrived at the airport (and in their words), the check-in staff were a little hurried and short with them. They then went to the duty free shop, and by the time they got to the gate, their flight had gone, and they ended up having to pay the additional travel from one Canary Island to another.
They tried to claim the money back, however since every document had shown the same time (and they'd checked in late- hence the hurried check-in) there was no come back...
Moral of the tale - always listen to what someone is telling you, and read the documentation.

21-12-2010, 19:30	#3
AndyCambs cf.mega poster Join Date: Sep 2005 Location: Peterborough Services: Virgin Media XL Broadband XL Virgin Mobile V+ installed! and a happy Virgin Media customer Posts: 2,560	Re: Most ridiculous complaint I remember booking a vacation for a family group many years ago. The confirmation, final invoice and tickets all showed the same flight departure times (which incidentally would have been read out to them at the time of booking). They arrived at the airport (and in their words), the check-in staff were a little hurried and short with them. They then went to the duty free shop, and by the time they got to the gate, their flight had gone, and they ended up having to pay the additional travel from one Canary Island to another. They tried to claim the money back, however since every document had shown the same time (and they'd checked in late- hence the hurried check-in) there was no come back... Moral of the tale - always listen to what someone is telling you, and read the documentation.