Quote:
Originally Posted by Turkey Machine
Quote from that article (surprising what they can do when the media catch on):
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Since merger we have made significant progress on integrating and improving our legacy systems. So far we have completed a massive billing centralisation project, launched a new 20Mb service and upgraded customers to higher broadband speeds for free.
and? what has that got to do with you giving a lot of us less upload than we were paying for?
Work to align minor differences in speeds across the NTL and Telewest customer bases is ongoing and should be complete very soon,
You should have said so before, we just thought that it's been that figure since the merger and we thought it was going to stay that way for ever. now you're telling us that it was about to be changed soon anyway.
along with further initiatives to reinforce our position as the UK's leading residential broadband service.
We apologise for any confusion and will be updating our website accordingly.
How come you tell us customers things through external sources, but never tell us ourselves? we only find out things that concern us when people like The Register get in touch with you.
is it because you have to talk to other sources, but rather not us direct?