nah not like that mate. we do our job properly and completely to virgin media specification. i know that ntl installers gave our job a really bad reputation and we are trying hard to put that right in our area and give customers faith in virgin media again. with bonuses i mean we get monthly cash sums from the boses high up if we get 0% complaints, 0% faults and we pass all QC's on our work etc etc. our site (bournemouth, poole and christchurch) is one of the top sites in the uk now and hopefully the rest of the country will take suit