Could this improve VM customer service in the UK?
 

Since LG took over VM it's apparent that CS has deteriorated in the UK.

I didn't know that similar problems existed in Ireland, but they must do as they are introducing this initiative:

http://www.irishtimes.com/business/t...part-1.3020272

If successful, I wonder if this will be rolled out to the UK?

I especially like the idea of dumping the foreign call centres.

Re: Could this improve VM customer service in the UK?
 

Sorry, forgot to include the link:

http://www.cableforum.co.uk/article/...t-virgin-media