Re: Speed doubling?
why are VM acting like a startup isp that has no customer base and capacity to fill.
When they one of the biggest isps in the uk with significant capacity issues. I think they quite possibly the most incompetant at capacity management in the country. Can someone explain to me the logic of the following. (a) upgrade loyal customers for free who are already paying you a set amount. (b) give customers who clearly are willing to pay XX amount for 100mbit a discount (presumably when this free upgrade is done to match 50mbit price) (c) give out free upgrades when the network in place cannot handle it especially when it generates no revenue. |
Re: Speed doubling?
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Because, frankly, the competition at the moment is dire! Most areas in the UK struggle to get close to the advertised ADSL speeds. Cable on the other hand is far more reliable (or so the stats would show) when it comes to delivering close to the advertised speeds. Sure, there will always be those who have a rough experience BUT percentage wise I think VM provides a better product as a whole compared to the bigger ADSL based companies. |
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In the past you have had to contact VM to get any price reductions, They don't just do it automatically. |
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It is support for TV and Phone that is currently 8am to midnight 7 days a week |
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Check any TBB chart from an ADSL or Infinity customer and you will see a huge difference in jitter even against fairly lightly loaded VM areas. So along comes Infinity and VM must be saying goodbye to loads of gamers. Then take the areas where there is high congestion - given the lack of any credible traffic management or capacity upgrades in a reasonable timescale and Infinity will grab some more VM customers. VM could sort out their capacity issues but as the company is run by marketing they are instead offering headline speed upgrades which will in all probability make the reasons people leave for Infinity more widespread although it must be said that it isn't the speed itself that causes congestion but the sustained use of that speed. It will be interesting to see how much of that 30Mbps I'll be able to get in this supposedly upgraded area which is already showing high levels of congestion less than a month down the line. At least it makes my decision on whether to risk an upgrade to 30Mbps a really easy one to make. |
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There is no 'screwing' involved, both will happen at the same time. ---------- Post added at 10:36 ---------- Previous post was at 10:34 ---------- Quote:
Probably won't be downstream management but upstream most definitely. ---------- Post added at 10:37 ---------- Previous post was at 10:36 ---------- Quote:
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If they were fobbing me off, then I will have a very serious complaint. ---------- Post added at 10:39 ---------- Previous post was at 10:37 ---------- Quote:
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They can help if they want to and this has been mailed out quite recently to all agents so regardless of the actual time help can still be offered. The 100Mb team are all 2nd line agents who only work to Midnight that why it stipulates the hours. |
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Re: Speed doubling?
And there I was hoping it was an upgrade for everyone :( hope I get a tickle ;)
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