Cable Forum - General Changing Package Online?

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - General : Changing Package Online? (https://www.cableforum.uk/board/showthread.php?t=33686593)

mrselfdestruct

26-03-2012 14:46

Changing Package Online?

Anyone have a timeframe on when Virgin are going to re-allow you to change your package online? It's been down for a couple of weeks or more now

Quote:

We're making it easier to change your package

We're doing some work on this area to bring all our great offers for existing customers into My Virgin Media. We're sorry, but while the work’s going on, you can't see your full package details or upgrade online.

It won't take long, so check back soon to see special deals on broadband, TV, phone and mobile.

I don't fancy calling india, I'd rather do it online without any confusion.

BenMcr

26-03-2012 15:34

Re: Changing Package Online?

I think the changes are due this week sometime. Once they launch, can you try again?

mrselfdestruct

26-03-2012 15:55

Re: Changing Package Online?

Thanks for info, Yeah I plan to change my package soon, so i'll wait patiently and try again :)

Skie	26-03-2012 19:50

Re: Changing Package Online?

Will the changes make it possible to deal with "complex" accounts, or is that still going to be phone only?

MaverickJesus

28-03-2012 12:29

Re: Changing Package Online?

The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?

jimexbox

28-03-2012 12:44

Re: Changing Package Online?

Quote:

Originally Posted by MaverickJesus (Post 35406151)

The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?

Same as my account. (broadband only, no telephone line) I rang customer services and asked how much the upgrade from XL to XXL would be after the price rise. I currently pay £28.50 a month, I thought Mmm 36 quid? Seems like a good offer. The guy on the phone quoted me £45, that's with a 10 quid off promotional discount.

No thanks.

mrselfdestruct

28-03-2012 13:38

Re: Changing Package Online?

Working for me too. Only thing is, It doesn't seem to let you downgrade certain aspects of your package? Guess i'll have to call them after all.. *groan*

Efour

28-03-2012 13:45

Re: Changing Package Online?

Quote:

Originally Posted by MaverickJesus (Post 35406151)

The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?

Yeah mine showed that and it tempted me i must confess.

Tazz	28-03-2012 17:20

Re: Changing Package Online?

I Upgraded today from 30MB XL to 100MB XXL was paying £28.50 now £34.75... nice :)

jimexbox

28-03-2012 17:22

Re: Changing Package Online?

Quote:

Originally Posted by Tazz (Post 35406248)

I Upgraded today from 30MB XL to 100MB XXL was paying £28.50 now £34.75... nice :)

Is that Broadband only, no telephone line? Did you do it on line?

Tazz	28-03-2012 17:23

Re: Changing Package Online?

BB only and called Customer Services. I was out of contract and signed another 12 months

jimexbox

28-03-2012 17:25

Re: Changing Package Online?

Quote:

Originally Posted by Tazz (Post 35406250)

BB only and called Customer Services. I was out of contract and signed another 12 months

Like I said earlier in the thread they quoted me £45.

Tazz	28-03-2012 17:26

Re: Changing Package Online?

Call again I called 08000520157

Adam_swaine

29-03-2012 01:08

Re: Changing Package Online?

Its a pain that you cant downgrade, I want to downgrade my phone and upgrade my BB from 30 to 100, it's also telling me it will only cost 7.25. so tempting.

Milambar

29-03-2012 03:15

Re: Changing Package Online?

iirc, you've never been able to downgrade online, only via customer services, who's job it is to try and talk you out of downgrading.

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