Unexpected ripp off - worth knowing.
Greetings all;
Got my monthly E Bill today and noticed that I'd been charged for some calls made during the last month. As I'm on the Talk Unlimited package and recently been tickled for the 08 service, I was put out to discover the charges. Upon querying this with VM I discovered that a few times I'd checked my phone for calls using the 1471 option and then pressed 3 to return the call. I couldn't believe what I was told - I had been charged for the connection and irrespective of what (cost saving) package I was on it made no difference - WHAT!! What really galled me was that the VM rep was not prepared to refund me for something I was totally unaware of. This is the kind of lowlife stunt that I would expect (rip off) BT to pull not VM - Not impressed and very disappointing! Si thee :Sprint: |
Re: Unexpected ripp off - worth knowing.
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Re: Unexpected ripp off - worth knowing.
The charge is mentioned on this page below and it is also mentioned when you ring 1471 but you have to listen to the whole message in order to hear it.
http://shop.virginmedia.com/phone/calling-features.html Quote:
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Re: Unexpected ripp off - worth knowing.
The charge for ringback goes back at least 2 years, as you can see by this thread, and as you will note, it used to cost considerably more.
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Re: Unexpected ripp off - worth knowing.
Same thing happened to me,But when i contacted vm the charges where credited back to my account.certainly wont make that mistake again
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Si thee :Sprint: |
Re: Unexpected ripp off - worth knowing.
It appears to say there will be a charge, not infer that there may....
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Re: Unexpected ripp off - worth knowing.
New one on me ... thanks for the information!
Although I'd always break the connection and dial anew , rather than use the '3' option anyway .. |
Re: Unexpected ripp off - worth knowing.
In future just dial 1471, then make a note of the number. Then dial it. Problem solved, with no charge.
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Thank you, Tim - that suggestion brought a smile to my face.
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Virgin Media and BT do tell you that there is a charge before using the service as it says 'Just so you know, there maybe a charge for returning a call' and BT's one says something like 'there is normally a charge for the service' |
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